FAQ

How long will it take to receive my order?

United Kingdom: 5–7 business days (free shipping on orders over £150)
Wales: 5–7 business days (free shipping on orders over £150)

Every order gets a tracking link the moment it leaves our warehouse.

If you need assistance with your order, contact us at info@maisonrozey.com our staff will be there to support you.

Please note: Orders placed after 5 PM - GMT will be processed on the next business day.

Orders containing pre-order pieces or placed during peak moments: Black Friday, major drops, seasonal events, may require additional time.

You’ll find the estimated delivery window on each product page.
To view the progress of your order, you can track it here.

Do you Provide Free Shipping?

Yes, all orders over £150 qualify for free shipping.

What Payments Methods Do You Offer?

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

Can I become a Maison Rozey ambassador?

Great to hear that you are interested in a collaboration! Please send us a message with your socials and your proposal at info@maisonrozey.com and we will get back to you as quickly as possible.